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Mobile Security

Security is a fundamental part of bankHometown Mobile services. Keeping customer information private as well as securing customer’s accounts against unauthorized access is very important to us. bankHometown Mobile services include the following security measures:

  • Access is protected with a User ID and complex Password that is selected by you
  • Only the last four digits of account numbers are displayed (example: xxxx321)
  • No bankHometown account information is stored on your mobile device
  • Transfers are allowed only between your bankHometown accounts
  • Access will only be granted via a secure enrollment process
  • Access can be disabled at any time by simply deleting the app
  • Fraud detection is incorporated in the app. If fraud or abnormal activity is detected you will be required to answer questions from public databases and/or receive a secure code to the phone number associated with your online banking to proceed. This is identified as Out of Band authentication.
  • Additionally, for added protection, there may be cases where Mobile Banking will request you answer a security question again even though you selected to remember this device. This is for added protection in the case where other security policies trigger the system to request you answer the questions again. If you need assistance please contact our Customer Care Department at 888-307-5887.

bankHometown Mobile Registration

  • Access will be granted only when the identification questions presented are answered accurately.
  • The registration process is completed within a secure https connection.

The bankHometown Mobile Banking Center

The Mobile Services Center can be used to perform the following security functions:

  • Change a Password
  • Forgot a Password Change
  • Update/Change Challenge Questions and Answers
  • Create/Manage account alerts
  • Change Email Address
  • Change Address
  • View your User Activity
  • Enroll for Balances Now

Access to the bankHometown Mobile Services requires the input of your User ID and Password.

bankHometown Mobile Security Guidelines for Protection

In addition to the bankHometown Mobile security functionality customers should follow these additional security guidelines:

  • Download and apply security updates and patches to your mobile browser when they are made available by your wireless provider (These are designed to provide you with protection from known possible security problems)
  • Do not open attachments from unknown or untrustworthy sources
  • Do not install pirated software or software from unknown sources
  • Limit unauthorized access to your mobile device. Do not leave your mobile device unattended during an open Mobile Banking session
  • Always remember to log off properly using the "Sign Off" button when you have completed your Mobile Banking activities
  • Be suspicious of emails or text messages purporting to be from a financial institution, government department or other agency requesting account information, account verification or banking access credentials such as; usernames, passwords, PIN codes and similar information. bankHometown will never call or send you an unsolicited text or email message asking for your personal information. You will only receive text messages from bankHometown when you specifically request them with one of the Text Banking commands.
  • Create a strong password with at least 8 characters, including at least one number and one uppercase letter for access to bankHometown Mobile Banking.
  • Avoid using automatic login features that save your password
  • Change your password periodically
  • Never share your username, password or the answers to your challenge questions
  • Verify use of a secure browser session by noting the https (not http) in the browser’s web address bar and looking for the picture of the lock in the bottom right hand corner of your browser.
  • Review and reconcile your accounts on a daily basis and report any suspicious activity to bankHometown immediately by calling 888-307-5887. There is a limited recovery window for fraudulent transactions and immediate escalation may prevent further loss
  • Immediately notify bankHometown at 888-307-5887 if your phone is ever lost or stolen.